At Ballem Harmony Clinic, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services, in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
1. Information We Collect
a. Personal Information
When you interact with our website, we may collect personally identifiable information (PII), including but not limited to:
Full name
Email address
Phone number
Mailing address
Insurance details
Any information you voluntarily submit through contact forms or appointment requests
b. Protected Health Information (PHI)
As a mental health clinic, we may collect, store, and use PHI as defined by HIPAA, including:
Medical history
Mental health conditions
Treatment records
Diagnoses and clinical notes
Appointment history
Health insurance information
All PHI is handled in strict accordance with HIPAA and other applicable privacy laws.
c. Website Usage Data
We may also collect non-personally identifiable information automatically through cookies, log files, and analytics tools such as:
Browser type
IP address
Device information
Pages visited
Time spent on pages
This information helps us improve our website and user experience.
2. How We Use Your Information
We may use the information we collect for the following purposes:
To provide and manage healthcare services
To schedule appointments and respond to inquiries
To communicate with you regarding your care or services
To comply with legal, regulatory, and professional obligations
To operate and improve our website and services
For billing and insurance purposes
With your consent, for marketing or promotional communications (you may opt-out at any time)
3. Disclosure of Your Information
We do not sell, rent, or lease your personal or health information to third parties. We may share your information in the following circumstances:
With Your Consent: When you authorize us to disclose your information.
To Healthcare Providers: As necessary for your treatment or coordination of care.
For Payment and Operations: Including insurance billing and administrative activities.
With Business Associates: Third-party vendors and contractors that assist in our operations, under signed Business Associate Agreements (BAAs).
Legal Requirements: To comply with court orders, subpoenas, or legal processes.
Public Health and Safety: As required by law for health oversight, abuse reporting, or threats to safety.
4. Your Rights Under HIPAA
As a patient, you have the right to:
Access and request a copy of your health records
Request corrections to your medical information
Request restrictions on how your information is used or disclosed
Receive a list (accounting) of disclosures we have made
Request confidential communications in a specific manner
File a complaint with us or the U.S. Department of Health and Human Services if you believe your rights have been violated
To exercise any of these rights, please contact us at the information below.
5. Data Security
We implement administrative, physical, and technical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third parties.
7. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect or maintain information from anyone under the age of 13 without parental consent.
8. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with an updated effective date. Your continued use of the site following changes constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or your rights, please contact us at:
Ballem Harmony Clinic
Phone: (979) 316-1849
Email: info@ballemharmonyclinic.com
Address: 4500 Carter Creek Parkway, Ste 101B, Bryan, Texas 77802